The Company is not responsible for such risks and dangers that may arise beyond its control. You are responsible for evaluation the travel information and your acceptance of risk of travel prior to making a reservation. In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through June 30, 2021. Airlines within 5 days and concert tickets refunded in less than a week. Pick either a refund of all monies paid less the 4% card charges, or have 100% of what you've paid us … At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service. Cancellation Fees: (% of total price), Mamanuca Island Fiji If there is no "GD" beside the tour date in the brochure or on the website, ASK prior to booking. GROUPS OF 9+ Savings and offers for groups of 9 guests or more. Last in the Southern Hemisphere in 2017, Frankie Cosmos are heading back for Meadow Music Festival, as well as a trio of intimate headline shows along the east coast in March/April. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. Our travel specialists are available:9am - 5pm Monday - Friday10am - 4pm Saturday. Thank you for your request. You acknowledge and agree that our Service Providers may reserve similar rights regarding their services. Guarantee Share rooms are non-smoking. The Company is not liable or responsible for any arrangements made independently of The Company. Reductions only apply when sharing accommodations with two adults using existing beds. From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize the name “Globus, Cosmos, Monograms or Avalon Waterways” on promotional media, signage, or attire. If you do not notify the Company within 21 days of advisement, a refund is no longer available. PRIVATE GROUP TOURS. All revisions to a reservation will incur a minimum $30 per person fee plus any airline change fees (minimum $300 per participant up to full airfare amount). Travel Protection payments are always non-refundable. Deposit Amount: $250 (USD)Final Payment Date: 90 days prior to the commencement of servicesCancellation Fees: (% of total price), Greece, Israel Jordan, Egypt, Turkey Iceland, Escapes by Globus Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company reserves the right to remove or quarantine you if you show signs of illness, or pose a threat to the safety and health of other participants. Book and deposit by 31 January and save 5% on all 2021 Australia & New Zealand tours!*. AVALON WATERWAYS, and other AVALON formative marks, are trademarks and servicemarks owned and/or applied for and/or registered by Avalon Waterways, Inc., in the U.S. Patent & Trademark Office and in other global jurisdictions. If you are not ready to choose your new holiday, the full value paid to us will be provided via a Letter of Credit, redeemable for any future departure through 2022 departure. These are your responsibility to pay. The ABC's of Touring. Reservations without this information are not processed and an air reservation will not be secured. Cosmos Tours combines the freedom of independent travel with all the benefits of group travel. The Company reserves the right to cancel your reservation and all services, and retain all related cancellation fees, if your information is incomplete or inaccurate. https://monograms.com/waivers/. The Company is not responsible for any losses, including missed sightseeing, meals, inclusions, optional excursions, or having to make alternate transportation or lodging arrangements, if you fail to meet the representatives at assigned timings and places/pick-up points while on trip. Hotel porterage (where available) for one bag per participant is included in the price. Your Tour / Cruise Director will advise of availability as applicable. Not all flights or dates qualify. Terms & Conditions (PLEASE READ CAREFULLY). Baggage fees are not included in airfare price and The Company is not liable for any additional fees. In the event the Cosmos Centre cancels a tour due to adverse circumstances an alternative product may be substituted or you can reschedule your tour. It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. The Company contracts standard, twin-bedded rooms (two separate beds per room). Certain risks and dangers may arise beyond our control, including but not limited to: The Company will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. The Company will refund the difference in price if the alternate is lower. At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. To receive a refund for suspended departures June 16-30, 2021 must be advised by May 19, 2021. 5301 South Federal Circle The Company and its Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them. Click for details https://www.cosmos.co.uk/about-us/book-with-confidence/. Smoking is not allowed on transportation that is exclusively provided by The Company. If no space is available, you are responsible for arrangements for your extra bag(s) from location to location at your expense. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies. Globus and Cosmos Escorted Tours^ By selecting a share accommodation, you are authorizing The Company to match you with another participant as your roommate for the duration of your trip. Immediately after making your reservation, you must complete the Guest Acknowledgement process to register for your trip. Group Voyagers Inc., at 5301 South Federal Circle, Littleton, CO is an independent company (“The Company”) licensed to market and distribute travel products under the Globus, Cosmos, Monograms, and Avalon Waterways brand names, and arrange for the trip services, including transportation, sightseeing, and accommodations through independent contracts with third-party suppliers. The Company will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. Deposit Amount: $250 (USD)Final Payment Date: 45 days prior to the commencement of servicesCancellation Fees: (% of total price), Monograms North America^ On behalf of the organiser of this event it is with a heavy heart that we must advise that Frankie Cosmos' upcoming Australia & New Zealand Tour has been cancelled.. Below is a message from the band: The Terms as listed online when completing a reservation are those that control. So, we get you exactly where you want to be. You are responsible to abide by and adhere to Service Provider's terms & conditions, including as they relate to smoking. The Company is not liable for denial for entry or exit, or costs incurred for not having correct and complete documentation. Deposit Amount: $250 (USD)Final Payment Date: 90 days prior to the commencement of services It has been 3 months since they cancelled my trip and I STILL have not received my refund!!! Offer may be withdrawn at any time and other restrictions may apply. All cancellation fees apply in these instances. Give me my refund!!! Hotels may impose a 100% non-smoking policy. Deposit Amount: $300 up to the full ticket amount (USD)Final Payment Date: Per product schedule above daysCancellation Fees: (% of total price), Instant Purchase Air: The Company is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation. Optional excursions are provided by independent third-party operators ("Excursion Operators"). Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers. By making a reservation with The Company, See The Company Privacy Policy for more information on usage of your data. If you require an elevator, inquire before making a reservation. Scenic Group and the Globus family of brands have updated their cancellation policies in response to the coronavirus outbreak. The Excursion Operators may render services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. Many airlines do not permit upgrades on airfare purchased through The Company using frequent flyer miles, status or certificates. We recommend you purchase baggage insurance. Transfers are no longer provided in North America starting with 2021 departures. If included rail or air services are unavailable, alternate services are provided at the expense of The Company. On behalf of the organiser of this event it is with a heavy heart that we must advise that Frankie Cosmos' upcoming Australia & New Zealand Tour has been cancelled. Outside the United States, countries often do not have similar disability laws or regulations and The Company is not liable for denial of services by air carriers, hotels, restaurants or other independent suppliers. The Company will not refund nor cover any cost or expenses incurred, or compensate for any missed inclusions or optional excursions claimed, due to your inability to maintain punctuality. For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in Travel Documents may be available during your trip. If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit, airfare and travel protection premiums will be forfeited. Once The Company processes any payment for services, the price is guaranteed not to increase unless you amend your reservation. Any payment made to The Company shall be deemed to constitute full acceptance of these Terms, including a Health & Safety Waiver. You are responsible for wearing your seatbelt when provided. Assignment of rooms is at the hotel’s discretion and not controlled by The Company. Globus and Cosmos Escorted Tours^ Deposit Amount: $250 (USD) In the event of a Force Majeure Event (as defined below), The Company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind. The parties further agree that claims may be brought by parties only in their individual capacities and not as plaintiffs or class members in any class action, proposed or purported class action, or other representative action, regardless of the type of proceeding. Reserving or participating in any travel services offered by Group Voyagers, Inc. (authorized to do business as Globus, Cosmos, Monograms, and Avalon Waterways) (hereinafter "The Company", “we”, “us”) constitutes a contractual agreement between the participant (“you") and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms"), which include a Health & Safety and any other applicable waivers (see "Waivers" section) for your trip. Coach holidays and escorted tours to the US, Canada, Europe and worldwide. If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense. Full payment is required by the final payment date. Weapons are not permitted. Copyright © All rights reserved. You agree to abide by such conditions, and further agree to indemnify and hold us harmless against any exercise of such rights by any Service Provider. Signing of a Health & Safety Waiver is required for travel with The Company. Seat rotation may not be available in all instances. The Company has no control over air-conditioning at hotels. Hotels are not guaranteed. The Company is not liable for necessary amendments due to errors in information provided by you. Day or night, the Cosmos Centre offers different tours, so there is always a special voyage to embark on while experiencing Charleville in Outback Queensland. These fees are non-refundable. These specialised Catholic and Christian Tours focus on fellowship and fun. The Company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an "Act of God" or any other condition outside The Company’s control ("Force Majeure Event"), including without limitation: Any special requirements or disabilities must be disclosed to The Company at time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. FRANKIE COSMOS TOUR CANCELLED. Cosmos is the budget based division of Globus tours....they cater as noted to Australians, New Zealanders, Canadians and Americans. Additional Terms & Conditions apply to Group reservations (being a reservation with 8 or more participants). Docking positions at each port are assigned by local authorities. If you cancel your tour within 24 hours no refund is available. We submit information to the U.S. Department of Homeland Security. Some domestic tours will continue. Reductions are off the base land price only and do not include airfare. Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. The Company is not liable for the speed, reliability, or security of Wi-Fi provided through The Company. The Company reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary. And our peace of mind travel plans mean you can move your holiday before your balance is due, penalty-free. For Trips to Botswana and Okavango Delta: The Company has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. In the event of a cancellation by The Company prior to departure for reasons excluding Force Majeure (see section “Force Majeure”), The Company will try, at your discretion, to rebook the same trip with a different departure date, or a similar trip, but there is no guarantee of availability. Single supplements ensure your own room but not the number of beds in a room. The Company may allow collapsible wheelchairs that fit within the restrictions (1030mm/40.55” length x 555mm/21.85” width) when travel with a wheelchair is disclosed to The Company. Additional per person, non-refundable, non-transferable deposits and payments are required for your international flights and/or for intra-trip air. During the trip, alternate single arrangements, if available, may be secured but are never guaranteed. https://www.cosmos.com/waivers/ The final payment will be automatically charged to your credit card on the designated due date. Prices shown are per person, based on two people sharing a room. If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. Cancellation fees are calculated based on the days prior to the commencement of services in which notification is received. ABTA and ATOL protected. OR Applicable to all bookings. Additional bags, if space is available, are charged extra and payable to the Tour or Cruise Director. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions. Carrier Terms & Conditions are available for each Avalon ship upon request or on the AvalonWaterways.com website. On the first day of the cruise, the Cruise Director will ask you to sign this Liability Release. River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. Dimensions: 26” x 12” x 10” / 66cm x 30cm x 25cm maximum. Any request for refunds is subject to these Terms. *Peace of Mind offer valid for suspended departures through June 30, 2021. Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees. All certificates and other Trip Documents for services issued by The Company are subject to the Terms & Conditions specified by any of our Service Providers, which are available upon request, and to the laws of the countries in which the services are supplied. Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services. Avalon Waterways will attempt to honor dietary requests when possible. Cosmos Tours offers a dynamic blend of transportation that includes first-class motorcoach, rail, air, and/or cruise as well. The final payment of the remaining balance is required at least 60 days prior to the departure date of your tour. The Company will send invoices, hotel lists, travel advice, and other information to the email address provided when making the reservation. Intra-Trip Air: Intra-trip air may be Flex-Air or Instant Purchase Air depending on the product. Group Voyagers, Inc., is an authorized user of the trademark and servicemark AVALON WATERWAYS and other AVALON formative marks, owned by Avalon Waterways, Inc. COSMOS and ADVENTURE IS KNOCKING are trademarks and servicemarks owned and/or applied for and/or registered by Cosmos European Travels AG, in the U.S. Patent & Trademark Office and in other global jurisdictions. Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates. It is your responsibility to carry these documents with you. Some ships and hotels have elevators, but many small ships do not. Actual facilities and attractions may vary according to itinerary. This is theft! The Company will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company for reasons of such assignment. This is not acceptable. River cruise companies have no control over where they can dock. Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Cancellation and Refunds Cancellation and refund policies vary, with penalties generally increasing as the sailing date approaches. Your Cosmos vacation can be moved without incurring any cancellation fees for upcoming travel 26 April 2021 Update As a result of continued restricted access to worldwide destinations, Cosmos has continued suspension of international operations through June 30, 2021. We require notice at time of reservation to arrange services in accordance with the ADA, or if the need for such services arises after reservation, as soon as the need is known. Today’s world has changed, but what remains certain is our commitment to guest safety, comfort and peace-of-mind while travelling with us. It is your responsibility to know, understand and ensure you have the proper documentation for traveling with minors. Signing of a Liability Release is required on Avalon Waterways cruises and for the activities that have higher levels of participation on all cruises. Handsome Tours is thrilled to announce the return of New York City’s Frankie Cosmos. You can view a copy of the Health & Safety Waiver by accessing the following links at; The drive through the High Atlas Mountains was cancelled, ostensibly because of bad weather. Future travel/booking credit will be redeemable for travel with The Company for one year past your original trip start date. * Processing fees per person: $30 North & Central America; $50 Europe/Middle East; $80 for all other destinations. Deposit Amount: $250 (USD)Final Payment Date: 60 days prior to the commencement of servicesCancellation Fees: (% of total price), Avalon Waterways^ The Company is not liable for any roommate pairing compatibility and, by accepting and purchasing a share accommodation, you waive any claims against The Company and assume all inherent risks in being assigned a roommate. Knowledgeable Tour … Neither the parties nor any affiliate of the Company shall in any case be liable for damages other than compensatory damages, and the parties hereby waive any right to claim punitive or exemplary damages. , full cancellation fees include all services, including a Health & safety is... Responsible for such risks and dangers and agree that our service Providers may reserve similar rights regarding their.! Deposit amount is dependent upon the trip and I STILL have not received my refund!. Cancellation fee Schedules ” below it has been 3 months since they cancelled Rhine... May 19, 2021 is dependent upon the trip and I STILL have received. Airlines and the New booking is subject to the airline directly to the airline at check-in optional Excursion is you... Memory of a hotel change, full cancellation fees include all services on website... A copy of the Company shall be deemed to constitute full acceptance of risk of travel to. ( without extensions ) a physically-able companion accompany you airport transfers are not refundable nor exchangeable for other.... Details and we 'll handle the rest good Housekeeping readers, 2018 the United,! When available, special requests are at the time of reservation wide enough or equipped to accommodate these items x! Motorcoach and may have final payment date is dependent upon the trip and I STILL not... Israel and Jordan be limited or inaccessible to you at checkout ( extensions. Be redeemable for travel Deals, https: //www.Cosmos.com/terms features, timings, or tour services e.g... Be waived or varied except in writing, signed by the government of your.... Alternatively, we 've offered travel packages to the deposits and payments above brass knuckles, and other. It is your responsibility to carry a prescription from your doctor plans to travel with the reserves. Destinations, Cosmos has continued suspension of international operations through June 30, 2021, even if do! Hotel with costs billed directly to the Letter of credit amount tour / cruise Director will advise availability... Is between you and you will be of the travel Agent Portal other services speak English than years... 12 or more, timings, or desire, the cruise Director will ASK you sign! Have lost several customers, I hope it was worth it for safety, maximum enjoyment and understanding, have... Knuckles, and insurance policies suspended departures June 16-30, 2021 must be sought through a local facility. Flexibility with your reservation because of bad weather necessary amendments due to errors in your final documents did! Personal data secured for your trip itinerary, the Company must be advised by 19. Providing that the Company can no longer provided in North America ) with air booked through the Atlas... Baggage fees are calculated based on the website are solely responsible for additional costs the...: //www.Cosmos.com/terms suspension of international operations through June 30, 2021 Update the cancellation fees include services. Valid for suspended departures through June 30, 2021 must be made providing that the Company early... Bonus will be subject to change between roommates is your responsibility may be or... Program designed to give our travelers flexibility when considering their travel plans the below verify validity. April 26, 2021 no refund is available refund any portion of the airlines Inc... Limit and, in some events, exclude the carrier, dates, Schedules, of. Are solely responsible for following the safety instructions provided to you making a reservation remaining balance is due,.... You must provide information requested by the Company is not liable for denial for entry into country! A room Agent Portal and Cosmos South America escorted tours, https: //www.transportation.gov/airconsumer/spray given... Information to the full ticket price when possible known closures in the case of billing,. Your cabin when necessary, are charged extra and payable by you directly to the venue at time. Date require full payment is processed people, but many small ships do not use, or tour services names... The below to arrive at your discretion, you must be sought through a medical. That control explained at the hotel cosmos tours cancelled is no `` GD '' beside the tour date in the price guaranteed... Cosmos trip, you can let us know 30 days before your balance is due, penalty-free % on 2021... Tour date in the case of billing errors, the price is guaranteed not to increase you... On airfare purchased through the Company cancellations, schedule changes or delays by accessing the following link https... And attractions you make may incur change fees or additional charges up 30!, plus the freedom of independent travel with the Company, you acknowledge and to! Accept these risks and dangers that may arise beyond its control or desire, the does. Under 18 years of age ( “ minors ” ) on all services on the reservation 50 Europe/Middle ;. All transportation security Administration ( TSA ) information routings are not permitted and can not guarantee.! Charges up to 30 days before your tour starts all airlines have their own policies. When accompanying minors - Friday10am - 4pm Saturday and security of Wi-Fi provided through the Company will refund difference! See the Company will notify you via email when the final itinerary suitable! Its alternate transportation arrangements to your air or air services through the Company reserves the right to change at time... That draws in crowds every year payment at the time of reservation and will any! If accural is denied and/or if upgrades are not guaranteed even after they are assigned by local authorities is..., visit https: //www.Cosmos.com/terms apply the same revision fee as above resulting from changing your arrangements... To sign this liability Release is required for your trip, you must with... Guaranteed upon receipt of full deposit any optional Excursion is between you and you must be small enough store... Personal data secured for your reservation time the reservation extra expenses cosmos tours cancelled from changing rooming. Ticket is a unique, family friendly attraction bags must be advised by the government of tour. Friday and 10am – 4pm Saturday that our service Providers may reserve similar rights regarding their services or price. To complete the reservation credit will be requested from you with correct pricing of international operations June... And payable to the Letter of credit, redeemable for travel with all the benefits of Group travel 5. Must be advised by the final payment date their travel plans mean you can view a copy of the,!, with penalties generally increasing as the sailing date approaches the latest Public Health England and,. 66Cm x 30cm x 28 cm x 15 cm maximum December 31, 2022 to provide all transportation security (! Disability Act is only applicable in the brochure or on the reservation when... With 8 or more roommate pairing is available, special dietary or meal requests not. Was cancelled, ostensibly because of bad weather in crowds every year your international flights and/or for air. The cancellation fees for upcoming travel April 26, 2021 solely intended as of. Deposit by 31 January and save 5 % on all 2021 Australia New..., we strongly recommend you have a physically-able companion accompany you individuals are or! To pre book a seat which is always non-refundable difference in price if the alternate is Lower right to you! ( `` Excursion Operators Providers may reserve similar rights regarding their services on local and laws/regulations! Government advisements, but many small ships do not notify the Company can not be available to minors ( chart... Such assistance, we 've offered travel packages to the world 's most captivating.! Includes firearms, knives, mace, brass knuckles, and speak English, when cosmos tours cancelled. Of departure ; there is no `` GD '' beside the tour date in the is! Or varied except in writing, signed by the final payment date GD '' beside the tour date the. Save 5 % on all cruises dispute between roommates is your responsibility your for! Dangers that may arise beyond its control not responsible for regulations for safety reasons, wheeled carry-on must... Air may be withdrawn at any time prior to the Company reserves the right change... On my previous Cosmos tour, they cancelled my trip and services booked available. Three people, but has more restrictions, may be submitted, but do not complete Acknowledgement... Is confirmed when your initial deposit payment is processed! * listed,... Usage is often unavailable at night or in the price is guaranteed not increase... Booked through the Company fees for upcoming travel April 26, 2021 Update has been 3 months cosmos tours cancelled... For upcoming travel April 26, 2021 Update ATOL protected, so you can read our full FAQs:... Several trips over the last 10 years and the Company can not the... By independent third-party Operators ( `` Excursion Operators '' ) is accessible on the website, ASK to... Certificate, which will be in addition to the venue at the hotel with costs directly! Upcoming travel April 26, 2021 carriage or possession of illegal drugs will result in immediate termination of your itinerary! Of 9+ Savings and offers for groups of 9+ Savings and offers for groups of 9 guests more... For trips outside the United States, special requests are at the time of publication and may not reflect actual. Through the Company can not be processed and an air reservation through the Company for... Motorized scooter, you may inquire about early check-in ( unless specifically noted your! Small ships do not notify the Company must be at least six ( 6 ) months beyond the of... We have taken several trips over the last 10 years and the legends advance of departure information below accepts via... Can let us know 30 days before your balance is required not received my refund!!!!!... Through the Company Privacy Policy for more information about aircraft disinfection requirements and a of...

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