You may have other rights, but those vary from state to state. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. (For example, some seam stitching may not be perfectly even.) We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on). The height of the mattress ranges from around 10 to 14 inches, and it may be higher if you add a pillow top. The Tuft & Needle 100-Night Trial Policy applies to your WOOD BED FRAME, CONTRAST PLATFORM BED, or ADJUSTABLE BED FRAME Product as follows: Please inspect your bed frame carefully within three (3) days of receipt of delivery. This Down Duvet Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. This Limited Warranty for your new Tuft & Needle DOWN ALTERNATIVE DUVET INSERT lasts for two (2) years from the date of purchase. If you have questions about proper maintenance and use of your Topper, please contact us at support@tuftandneedle.com. You may have other rights, but those vary from state to state. What to know: Tuft & Needle launched early, in 2012, and in 2018, it was acquired by Serta Simmons. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on). If return shipping is necessary in connection with a Warranty claim, Tuft & Needle will provide for the shipping. If a dispute arises between you and Tuft & Needle arising out of or relating to this Limited Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration). In addition, some degree of individualization of your Tuft & Needle DOWN DUVET should be expected. 3 foam layers with upgraded features and antimicrobial protection. Tuft & Needle will, for 3 years following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Tuft & Needle to be defective in material or workmanship. More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear associated with intended use and washing; (c) stains, soiling, burns, dampness, wetness, mold or discoloration that occur over time; (d) individual or personalized allergies and sensitivities; (e) color variations; (f) changes in personal comfort preferences; (g) damage or abuse caused by failure reasonably to use and care for the Product; (h) commercial use; or (i) any combination of defects resulting from the aforementioned. This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Brand Comparison Overview If you have questions about proper maintenance and use of your PROTECTOR, please contact us at support@tuftandneedle.com. Tuft & Needle will, for one (1) year following the date of the original purchase, at Tuft & Needle’s option in its sole discretion, repair or replace, or provide a substitute for, any DOG BED or component thereof found by Tuft & Needle to be defective in material or workmanship. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on). In addition, because we cannot handle international shipping and logistics expenses, your box foundation must be in the United States at the time you wish to take advantage of the Limited Warranty. Today, we continue to make thoughtfully-designed products to make sleep a priority for our customers so they Wake Up Better™. In addition, because we cannot handle international shipping and logistics expenses, your adjustable frame must be in the United States at the time you wish to take advantage of the Limited Warranty. PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF CERTAIN GENUINE TUFT & NEEDLE PRODUCTS WHO PURCHASED THEIR PRODUCT(S) FOR ORDINARY HOUSEHOLD USE DIRECTLY FROM AN AUTHORIZED TUFT & NEEDLE DISTRIBUTION CHANNEL AND, IN THE CASE OF THE 100-NIGHT TRIAL, MAY APPLY ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM TUFT & NEEDLE OR OUR AUTHORIZED DISTRIBUTOR, HUCKBERRY. This Limited Warranty does not cover changes to your PERCALE PRODUCT(S)/LINEN PRODUCT(S) that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the PERCALE PRODUCT(S)/LINEN PRODUCT(S). We reserve the right to request images of such damage. As noted above, our 100-Night Trial Policy applies only to original purchasers of genuine Tuft & Needle Products who purchased their product(s) directly from the website at TN.COM (including purchases made while visiting a Tuft & Needle store) or our authorized distributor, Huckberry. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the metal base prior to accepting a particular claim under this Warranty. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a PROTECTOR, or if you use it in a manner incompatible with the care instructions or the intended design and use. We will issue your refund once the returned Product has been received by us. PLEASE NOTE THAT COSMETIC DEFECTS ARE NOT COVERED BY OUR LIMITED WARRANTY. This Limited Warranty for your new Tuft & Needle bed frame lasts for twelve (12) years from the date of purchase. The PTPA approval process includes real-life testing by actual consumers of products in the context of their daily lives. This Limited Warranty for your new Tuft & Needle mattress lasts for ten (10) years from the date of purchase. If return shipping is necessary in connection with a Limited Warranty claim, Tuft & Needle will provide for the shipping. Using microsilver and vesicle technologies, bacteria is broken down, eliminated, and prevented from causing odor. THE 100-NIGHT TRIAL POLICY DOES NOT APPLY TO THE LIMITED EDITION FORTOUL BROS. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original you purchased. We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In addition, some degree of individualization of your Tuft & Needle Topper should be expected. This Warranty for your new T&N Adaptive Foam pillow lasts for three (3) years from the date of purchase. King pillows need king-sized pillow cases, however. If you have questions about proper maintenance and use of your DOWN DUVET, please contact us at support@tuftandneedle.com. Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 100-Night Trial Policy. Videos for related products. This Limited Warranty for your new Tuft & Needle box foundation lasts for five (5) years from the date of purchase. Keep reading to learn the measurements of each pillow size, as well as who tends to … Find out why. Your failure to comply with these claim submission instructions may void this Warranty. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. In addition, because we cannot handle international shipping and logistics expenses, your PROTECTOR must be in the United States at the time you wish to take advantage of the Warranty. In addition, imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects and are not “defects” for which you can seek a remedy under this Limited Warranty. As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Warranty will not be combined with any other proceeding or arbitration against one of the parties. *, 100-Night Trial + 10-Year Limited Warranty + Free Returns. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. Any costs for packing and shipping are not covered under this Warranty. Any repair or replacement will not extend the original period of Limited Warranty, nor will it constitute the beginning of a new limited warranty period. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. This Limited Warranty does not cover changes to your adjustable frame that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the adjustable frame. Our address is 735 Grand Ave., Phoenix, Arizona 85007. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and residential household uses of a bed frame, or use of the adjustable frame it in a manner incompatible with the instructions in the owner’s manual or the intended design and use. In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. You will also be responsible for removing any covered Product or part and installing any installing any replacement Product or Product part, and/or for any labor, service, and handling fees and costs. The terms of the Limited Warranty are as follows: Your new Tuft & Needle Product is covered by a 5-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. We stand behind our DOWN ALTERNATIVE DUVET INSERT and offer a 2-Year Limited Warranty to prove it. More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (d) improper location, use or storage of the Product (including in damp conditions, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (e) rusting or mold; (f) individual or personalized allergies and sensitivities; and (g) natural wood color and finish variations; (h) conditions caused by negligence, soiling, improper cleaning, abusive handling, physical or electrical abuse or misuse, abnormal use, ordinary wear and tear; (i) dings, dents or scratches; and (j) any other costs or expenses not expressly provided under this Limited Warranty. THROW (the “THROW(S)”) and offer a 1-Year Limited Warranty to prove it. Please note that if you return a product under our 100-Night Trial Policy that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery. Color and variations are natural in wood and also are not covered by the Warranty. Our T&N Adaptive® foam is engineered based on customer feedback, and provides pressure relief where you need it most. If you have questions about proper maintenance and use of your bed frame, please contact us at talk@tuftandneedle.com. ... Tuft & Needle Mattress - Sleepopolis Answers Your Questions! Please carefully inspect your metal base at the time of delivery. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. These are not “defects” for which you can seek a remedy under this Limited Warranty. Any manufacturing defect in the DOWN ALTERNATIVE DUVET INSERT that causes fabric ripping, fraying or pilling, seam splitting or tearing, or other product failure under conditions of normal use and proper handling. Antimicrobial protection by HeiQ is available as an upgrade, providing protection from harmful bacteria that can affect the lifespan of the mattress. We stand behind our JERSEY SHEETS and JERSEY PILLOWCASES (the “JERSEY PRODUCT(S)”) and offer a 1-Year Limited Warranty to prove it. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. Featuring our own proprietary T&N Adaptive® foam, the T&N Original Mattress is universally comfortable for all sleeping positions. The Limited Warranty only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. (For example, there may be some variation in the weave, or a seam stitching may not be perfectly even.) In particular, Tuft & Needle may, in its discretion, elect to repair or replace under the Limited Warranty a piece or a component of a Percale/Linen Product (for instance, one sheet or the pillowcase(s) from a sheet set, rather than an entire set). • Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling. Starting at $x/mo with Affirm. We stand behind our THROW BLANKET and FORTOUL BROS. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on). Invented by us alongside top American chemists, our foam is durable, breathable, and the perfect balance of flexible support. IN THE CASE OF A THROW BLANKET, ALL CLAIMS FOR COSMETIC DEFECTS MUST BE MADE UNDER THE 100-NIGHT TRIAL POLICY, WITHIN 100 NIGHTS AFTER YOUR RECEIPT OF THE PRODUCT. The Tuft & Needle 100-Night Trial Policy is limited to one return per household per year, and it must be exercised directly with Tuft & Needle no later than the 100th day following delivery of the Product for which you want a refund. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of bed sheets, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you do notice any of these things, simply reach out to us at help@tn.com or 877-842-2586. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear: Any manufacturing defect in the PERCALE PRODUCT(S)/LINEN PRODUCT(S) that causes fabric ripping, fraying or pilling, seam splitting or tearing, loss of elasticity, or other product failure under conditions of normal use and proper handling. If a pickup of your Tuft & Needle mattress is necessary, Tuft & Needle will cover the related charges. If you have questions about proper maintenance and use of your DOWN ALTERNATIVE PRODUCT, please contact us at support@tuftandneedle.com.In addition, some degree of individualization of your Tuft & Needle DOWN ALTERNATIVE PRODUCT should be expected. We stand behind our T&N Adaptive Foam pillows and offer a 3-Year Limited T&N Adaptive Foam Pillow Warranty (the “Warranty” or “T&N Adaptive Foam Pillow Warranty” or “Foam Pillow Warranty”) to prove it. In addition, because we cannot handle international shipping and logistics expenses, your metal base must be in the United States at the time you wish to take advantage of the Limited Warranty. All Products are carefully inspected prior to shipment. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), and Amazon.com, and (c) the Product has been put only to household (not commercial) use. The terms of the Limited Warranty are as follows: Your new Tuft & Needle Product is covered by a 3-year limited warranty (the “Limited Warranty,” “Topper Warranty,” or “Warranty”), which gives you specific legal rights. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that PRODUCT. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a down duvet, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your JERSEY PRODUCT(S), please contact us at support@tuftandneedle.com. In addition, because we cannot handle international shipping and logistics expenses, your Pouch must be in the United States at the time you wish to take advantage of the Pouch Warranty. PLEASE NOTE: If your box foundation or any part of it arrives damaged, please notify us within three (3) days of receipt of your delivery; we will arrange for a replacement or return/refund as necessary, and you will not be responsible for any returns fees or shipping charges. This Down Alternative Duvet Insert Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. Provides a flexible sleep surface that adjusts to you as you move throughout the night our. Of the tested products determine whether they get approved and are published for other customers to during. Packed in a conveniently-sized box things like sagging, or DOG bed, away from you other customers find! 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